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We’re People Too

December 1, 2014

Have you ever been in a restaurant and noticed that your server looks as if they just might be having a tough day? Doing their job, but maybe a little distracted?

Are you the type of person who gets pissed off because they might make a little mistake? Maybe they bring you fries instead of onion rings? Sweet tea instead of unsweetened tea?

Do you yell at your server, make them feel bad? Do you get on their case for every little thing? Do you go in there with the goal of getting something for free? If you order something and don’t like it, not because its cooked wrong or anything, but simply because you just don’t like it, and expect it to be replaced or get it for free?

Your servers are people too. They have lives, husbands, wives, boy friends, girl friends, children, classes to take, trying to get ahead in life, loved ones who depend on them, elders who might need health care, a pet that they love and care for just passed away, and so on and so forth. Just like you and me … They have their own lives that have come together in this one instance. How do you want that encounter to be remembered?

It’s amazing how many people think that they are their servants, not servers. People who don’t take the time to say hey, find out their name, make a nice comment about the way they look, say something nice, thank them for just being there.

When was the last time you asked your server their name? Or at least remembered their name? The last restaurant I went to, Don Pablo’s in West Lafayette, Indiana for me. And her name was Caitlyn. Lovely girl. Thank you Caitlyn for great service, and helping to make my experience with my friends a good one, a memorable one. Thank you.

So I know a few people in the restaurant business, managers or assistant managers, chefs or cooks, servers or hosts. And they have some of the best, and some of the worst, stories.

One story from an assistant manager, has one of his servers coming back into the kitchen in tears because the customer was being so mean, and just couldn’t go back out there on the floor. She was in tears, crying. Why?

So next time you decide to eat out, for whatever reason, you might want to take the time to be nice and have a good experience and a good interaction with probably a really nice person. They are people to, with their own lives, their own ups and downs, their own experiences. So why not be nice to them? As you sow, so shall you reap.

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